Website Hosting Questions...................................................................
1. My website is not working or is down. What do I do?
Please contact your hosting company directly – maybe you forgot to renew your hosting plan?
You will also want to check that you renewed your domain name with your registrar. If you domain name has expired, your website will be down.
2. How do I access my website files?
You will need an FTP program such as WS FTP LE. You will need the hostname, username and password supplied by your hosting company. You can always contact your hosting company for assistance or tutorials. You may also access your website files through the cpanel supplied by the hosting company.
1. My email is not working or is down. What do I do?
Please contact your hosting company directly. You will want to ensure you have the correct username and password as well. You may also need to contact your Internet Service Provider such as Telus or Shaw for assistance if the problem is at their end.
2. How do I set up an email account in Outlook?
Please follow the directions on this page.
3. How can I change my password on my email account?
Please contact your hosting company directly for the proper instructions or tutorial. Most times you can do it in your webmail or cpanel area.
4. How can I access Webmail or my email remotely?
Please contact your hosting company directly for the proper instructions or tutorial. A common URL is www.yourwebsite.com/webmail
Search Engine Questions......................................................................
1. I/You just put my website live, why isn’t my site on any search engines?
There are over 650 MILLION active web sites on the Internet and thousands of new ones every day. Your website may be found by some search engines on its own, but that could take months. If you want a better chance of getting your website found on the search engines, we suggest you have your website professional promoted to the search engines and directories. We can help you achieve the desired results. Check out our search engine marketing packages here.
2. Can you “guarantee” top ranking on the Search Engines?
Guaranteeing a top ranking in the search engines is impossible. No one can guarantee top search engine placement because there is a 3rd party who has all of the control of the search engines.
3. How will clients find my web site?
You do not want to rely solely on the search engines for getting traffic to your site. The search engines can take weeks even months to list your site, unless you are willing to pay for submission. Make sure that your web site address is on all of your current marketing tools, such as your brochures, newsletters, business cards, e-mail correspondence, business letterhead, and other media advertising such as newspaper or radio.
4. You promoted my website, why can’t I find my listing?
It takes from one week to up to 6 months to get listed, depending on engine. Remember, you are competing with thousands and thousands of websites and we have no control over how fast search engines update their databases.
You can get faster results by considering a Pay Per Click program. Contact us and we can get you a free quote.
5. Why is a duplicate website such a bad idea?
The major search engines are constantly trying to improve the quality of their search engine results in an effort to provide the best quality content for users. When duplicate content is indexed by search engine spiders, valuable time and processing power is wasted. As a result, search engines have blocked sites that used duplicate content from their database, ultimately favouring the site that either had the content first, or I believe, the one site that has the greater online history. In addition, the major search engines have a bad taste after dealing with so much duplicate content created by spammers over the past several years. As a result, posting a duplicate website is an offense that can quite literally blacklist a domain.
1. Who owns the website and creative material once the site is complete?
Once you have made final payment, it belongs to you, and we no longer own any entitlement to it.
2. Do you accept credit cards?
We only accept cash, cheque or money orders. You can pay your invoice with credit card via PayPal only. Though we charge an nominal fee for PayPal payments.
3. How long does it take to complete a website?
That really depends. Depends on how many pages, if special programming or databases are needed, how fast you supply the content and graphics to us, sending us a deposit in a timely manner and our workload schedule.
We try to be very flexible to our clients, but we operate on a first come, first serve basis. Most cases, it only takes a few weeks to a couple months for the finished product.
4. Can I update my own website?
You may also want to consider installing a content management software on your website for those who do not wish to learn all the complicated coding or designing your website in a free software such as WordPress or purchase Adobe Contribute.
5. How much does a website cost?
That also depends. We are not like other design companies that charge you per page or a package price….every page and website is different in size, functionality and graphics. It is like building a house: do you want 1000 sq. ft or 3000 sq. ft? Do you want carpet or hardwood floors? A regular bath tub or a jacuzzi tub? See…it really depends on what you want and need.
Please fill out our online design quote form and give us as much detail as possible about your website project, what you’d like to accomplish, what is needed and we will send you a free estimate — no obligations. A rough idea is to estimate about $100 – $200 per page.